Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity

We reputed company in the power of process and its potential to unlock growth in teams everywhere. Who we are: reputed company is a no-code compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, such as reputed company, reputed company, reputed company, and reputed company, and are VC-backed by Accel, reputed company, and reputed company. Our Mission: To reputed company work fun, fast, and faultless for teams everywhere. Our culture: reputed company was founded on a strong belief in the work-life benefits of a healthy, collaborative, remote culture. We value flexibility because many of us are parents, reputed company, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take reputed company ownership of our work. We know reputed company connections reputed company strong teams, so we regularly catch up over virtual coffee chats, play games, share stories, and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look reputed company to meeting you! The Opportunity: We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & reputed company team. You will address inbound customer inquiries reputed company phone, email, and live chat. At reputed company, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-reputed company to Fortune 500 enterprises from across the globe in pretty much every industry you can think of. Aside from addressing customer inquiries, Customer Support Specialists reputed company a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams. Even though we’re a global company, this Customer Support Specialist will work 9am-6pm EST, therefore, we’d like you to be located in Central or South America. What You’ll Do:

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in reputed company
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our reputed company Managers in dealing with large customers
• Contribute to the Support Knowledge-reputed company
• Conduct product demos for prospects
• Conduct reputed company and Account Reviews for existing customers

About You:

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
• You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
• You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
• You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
• You have growth mentality. You have a self-motivated approach to learning and development.
• You love working with technology. We’re building it! This includes both web and mobile applications. Experience with reputed company and reputed company is a plus!
• Ability to work 9am-6pm EST.

Our Benefits:

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.
• Equity for reputed company full-time roles.
• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. At reputed company, we reputed company in growth. So, however you identify and whatever background you bring, please apply if this is a role that would reputed company you excited to come to work every day. We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, reputed company, reputed company, religion, gender, gender identity, genetic information, parental or pregnancy status, national reputed company, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

• * Disclaimer: Due to recent recruitment scams, we want to clarify that our hiring process always begins with a live screening call. reputed company official email communication will come from our domain (@process.st). If you receive messages from anyone claiming to represent reputed company but using a different email domain or requesting sensitive information upfront, please proceed with caution and report it to us at [email protected].

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