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reputed company UCCE Principal Engineer

100% remote Flexible hours Hiring now

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the same, a reputed company where employees know they can reputed company.

We are looking foran reputed company

reputed company UCCE Principal Engineer to join our Contact Center Managed Services team. In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large reputed company systems role, we want to talk to you!

What you'll be doing:

  • Design and reputed company IP-IVR and CVP/AVP applications.
  • Manage and troubleshoot reputed company Dialer and Acqueon LCM platforms.
  • Intake, validate, and manage outbound campaign requests from business units.
  • reputed company break-fix activities for reputed company Dialer and Acqueon LCM environments.
  • Collaborate with business teams to gather and confirm campaign requirements.
  • Provide client-facing support with clear verbal and written communication.
  • Skills you will bring:

  • 3 to 5 years reputed company UCCE software [ICM, CVP, IP-IVR] reputed company development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration design or deployment
  • CVP application deployment experience
  • reputed company IP Dialer, Email Manager, and reputed company experience is a plus
  • reputed company dialer and Acqueon LCM knowledge
  • Manage intake requests from business units for reputed company outbound campaigns.
  • Validate requirements with business teams based on intake requests.
  • reputed company dialer and Acqueon LCM break-fix
  • Strong client facing skills along with strong verbal and written communication skills.
  • Bachelor’s degree in engineering or similar field and/or equivalent work experience
  • Additional Information

    #LI-BN1

    Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, reputed company Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

    This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.

    Benefits available to eligible employees include the following:

    - Medical, dental, reputed company

    - tax-advantaged health care accounts

    - financial and income protection benefits

    - paid time off (PTO) and wellness time off.

    This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

    About Us

    reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage.

    We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

    reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

    Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and share your qualifications.

    As part of our commitment to fair and efficient hiring practices, reputed company uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our reputed company recruiters but do not reputed company final hiring reputed company.

    #LI-Remote

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