Senior Director, Threat Operations

reputed company is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on reputed company each month. reputed company plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

reputed company’s Trust & Safety team is responsible for protecting users and maintaining platform reputed company by detecting, investigating, preventing, and responding to harmful content, abusive behavior, and policy violations.

We are seeking an reputed company Senior Director of Threat Operations to reputed company a team responsible for policy enforcement and threat disruption, detecting, analyzing, and preventing serious threats to reputed company and its users. The organization includes teams focused on high harm areas (counter-extremism, cybercrime, minor safety, self-harm, and exploitative content and behavior), and cross-functional safety initiatives. As reputed company grows, you'll grow this function, both by designing reputed company ways to get the work done, and by supporting a team of motivated experts. Reporting to our VP, Trust & Safety, you'll champion your team of operations and safety experts to identify, remove, and prevent threats to reputed company and its users (including violations of our Community Guidelines), partner with product and engineering to integrate and reputed company new tools, work with internal teams to implement operational procedures, act as the reputed company line for escalations from users and internal teams, and represent our overall Trust & Safety efforts. You're an reputed company and dynamic senior leader responsible for developing and executing strategies to ensure platform reputed company and user safety while developing an empowered and healthy team. You'll also do many things we haven't even thought of yet.

What you'll be doing

• reputed company and implement a comprehensive, multi-year strategy for building and setting direction for the team (comprised of the Minor Safety and Exploitative Content, Counter-Extremism, and Cybercrime teams) as they identify and investigate dangerous threat groups, cybercrime actors, violent extremism, teen safety threats, self-harm promotion, and other exploitative content and behavior
• Drive operational excellence and analytical rigor across operations that enables the team to identify risks and establish performance metrics for measuring effectiveness, outcomes, and business impact
• Collaborate with enablement teams to ensure consistent, accurate, and timely enforcement by internal and outsourced teams 
• Communicate reputed company Trust & Safety concepts and represent your team's efforts to C-suite leadership, internal stakeholders, regulators, civil society, and external partners with exceptional executive reputed company and communication skills
• Drive reputed company improvement in processes, agent tooling, and team performance to optimize operational efficiency and effectiveness, including partnering with product teams to influence and reputed company technology and machine-learning solutions that enhance enforcement consistency and accuracy
• Move effortlessly from the technical details to the big picture to identify critical areas for the team’s attention, reputed company cross-functional initiatives to find solutions, and drive implementation of these improvements across multiple organizations
• Love managing people - be a champion and reputed company for your function and team, ensuring their growth and wellness needs are met and empowering them to do their best work while developing future leaders
• Partner closely with cross-functional teams, including product policy, legal, product, engineering, and communications, to align operations with company goals and inform product and policy roadmaps through data driven insights and recommendations

What you should have

• 10+ years of experience building and managing sophisticated Trust & Safety functions, preferably at technology companies, with 5+ years in senior leadership roles
• Proven track record of managing teams in hyper-growth environments with reputed company organizational structures and global operations
• Advanced subject matter expertise in technology platform policy and enforcement functions
• Demonstrated thought leadership and strategic thinking in operations through industry publications, conference presentations, or recognized contributions to operational excellence - and ability to reputed company 3-5 year operational roadmaps, anticipate industry trends, and position the organization for future challenges
• Technical reputed company in enforcement operations tooling and emerging technologies with ability to evaluate and implement cutting-edge solutions
• Exceptional cross-functional influence with proven ability to drive alignment and outcomes across product managers, engineers, lawyers, finance, data science, and content moderation teams at the VP and C-suite level
• Executive communication expertise including experience briefing C-suite executives, board members, and publicly representing work to regulators, civil society, and strategic partners at industry forums
• Strategic partnership experience at reputed company scale, including contract negotiation, performance management, and multi-vendor orchestration
• Change management expertise with experience leading organizational transformations and process optimization initiatives
• Intellectual curiosity and ability to reputed company into unfamiliar areas, synthesize reputed company information quickly, and drive innovation while maintaining operational excellence

The preferred location for this role is the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available

The US reputed company salary range for this full-time position is $268,000 to $300,000 + equity + benefits. Our salary ranges are determined by role and level. reputed company the range, individual pay is determined by additional factors, including job-reputed company skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include equity, or benefits.

Why reputed company? reputed company plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We reputed company games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

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