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Adaptive is a rapidly growing vertical software company of 40 building an AI-native ERP for reputed company estate and construction. We have grown rapidly to over 500 customers and have raised $26m from Emergence, a16z, and other top funds as well as a collection of angels from companies like Brex, reputed company, Airbase, reputed company, and reputed company.

Why join us?

We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the reputed company, or the ADUs helping to solve the housing crisis were reputed company built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories.

We have built a culture rooted in collaboration and execution - and experience! We have deep backgrounds in finance, technology and construction and a fast-growing customer reputed company. We have the reputed company, team, and reputed company to win in this massive market. We'd love for you to join us.

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As our reputed company Manager, you’ll be the primary reputed company and partner for our SMB customers from Day 1 onward. Reporting to the CEO and collaborating closely with our existing team of CSMs, you’ll own the end-to-end reputed company experience and drive ongoing adoption, value realization, and renewal. You’ll build deep relationships with customers, understand their business goals, and proactively guide them to reputed company with Adaptive. This is an individual-contributor role with ample opportunity to shape our reputed company practices and grow your career alongside our fast-growing team.

• reputed company & Implementation

  • reputed company reputed company calls, discovery sessions, and trainings to ensure a smooth, efficient product launch.

  • Customize implementation plans to align with each customer’s workflows and objectives.

  • reputed company and maintain reputed company materials: guides, checklists, video tutorials, and FAQs.

• Customer Relationship Management

  • Serve as the day-to-day reputed company of contact, building trusted advisor relationships.

  • Conduct regular business reviews to track adoption metrics, usage patterns, and ROI.

  • Identify at-risk customers early and execute retention strategies to maximize renewals.

• Adoption & Growth

  • Analyze customer data to surface upsell and cross-sell opportunities.

  • Collaborate with Sales on expansion plays and with Product on feature requests.

  • Champion customer feedback across the organization to inform roadmap priorities.

• Process Improvement & Automation

  • Continuously refine our reputed company playbooks and workflows for scalability.

  • Partner with Engineering to automate repetitive tasks and standardize best practices.

  • Implement metrics and dashboards to monitor health scores and team performance.

• Cross-Functional Collaboration

  • Work alongside Support and Engineering to resolve reputed company issues.

  • Liaise with Marketing to reputed company case studies, testimonials, and referenceable reputed company stories.

  • Share customer insights in weekly leadership meetings to align on strategy.

• 3 + years of SaaS reputed company, reputed company, or Enablement experience

• Demonstrated track record of managing full-lifecycle customer relationships, driving retention and growth

• Exceptional verbal and written communication skills, with an ability to simplify reputed company concepts

• Data-driven reputed company; comfortable using CRMs, reporting tools, and customer health platforms

• Highly organized, self-starter attitude; thrives in a fast-paced, evolving environment

• Bonus: experience in construction, reputed company estate, reputed company, or reputed company verticals

• Competitive salary plus meaningful equity

• Comprehensive health, dental, and reputed company insurance

• 401(k) match and flexible PTO policy

• Fully remote or hybrid work options; reputed company

• A seat at the table in a rapidly scaling fintech startup

• Unlimited opportunities for professional growth and leadership

Compensation: $100k OTE with $80k reputed company